Warranty Information

This information was updated April 10, 2011. When you purchase a machine, the information that is current at the time of purchase applies to you. Please print out a copy for your records.

Warranty lengths below refer to home use machines. If the machine is used in a business (for profit), the machine is guaranteed to be in working order. But due to the potential abuse by customers, we will not be responsible for damage. You can purchase a separate maintenance agreement or pay as you need. However, we stand behind our machines and fix reasonable problems.

Classic Pinball Warranty (HOME USE)

Warranty is only provided on machines we deliver and set up.

Warranty Period: Six (6) months from the date of delivery.

Machine is expected to be placed on a surge protector.

Items Covered:
The following items will be repaired and/or adjusted as appropriate.
Flippers
Coils (Solenoids)
Switches
Magnets
Motors
Wiring
Computer Boards

Items Not Covered:
Damage from electrical storms
Broken Plastics (including drop targets)
Broken Ramps
Broken Backglass
Light bulb replacement
Cleaning of the playfield, cabinet, backglass, plastics
Playfield surface damage
Playfield Glass
Cabinet Damage
Decals (We don't put cabinet decals on when we sell the machine, we won't put them on for you after we sell the machine. But we can help you with target decals -- of course you could do that yourself if we didn't already add them.)

Parts not on the playfield when sold. (For example, I sold a machine that was missing a post. It turns out that all machines were sold from the factory without the post. Many people have added it to the game. If you want to add it, you may do so yourself.)

As part of the warranty, we will provide free labor to repair items not covered during the warranty period from parts that you purchase.

CLASSIC PINBALL WARRANTY (RETAIL ESTABLISHMENT) $500 per year

Based on fixing pinballs at retail establishments and selling them to retail establishments, it has become obvious that they are use 20 to 50 times as much as a game sold to a home. Based on this, I am initiating a $500 a year maintenance fee to all pinballs sold to retail establishments including restaurants, bars, doctors offices, etc. Anyplace where a pinball is on 8 to 12 to 16 hours a day 5 or 7 days a week, this new fee will apply. This will include a yearly maintenance and cleaning to ensure that it looks good, is working 100%, and no rubbers are broken. This fee will include up to 3 repairs (including the yearly maintenance) in a calendar year. Based on analysis, it should not need more than this for a typical game. I also reserve the right to not sell a pinball machine for a retail establishment if the stress of constant use will hurt the game. Additional repairs will be charged at current rates. (If a repair requires two trips, this is only counted as one.)

Warranty is only provided on machines we deliver and set up.

Paid Warranty Period: Twelve (12) months from the date of delivery. And then 12 month cycles thereafter

Machine is expected to be placed on a surge protector.

Items Covered:
The following items will be repaired and/or adjusted as appropriate.
Flippers
Coils (Solenoids)
Switches
Magnets
Motors
Wiring
Computer Boards

Items Not Covered:+
Damage from electrical storms
Broken Plastics (including drop targets)
Broken Ramps
Broken Backglass
Light bulb replacement*
Cleaning of the playfield, cabinet, backglass, plastics*
Playfield surface damage
Playfield Glass
Cabinet Damage
Decals (We don't put cabinet decals on when we sell the machine, we won't put them on for you after we sell the machine. But we can help you with target decals -- of course you could do that yourself if we didn't already add them.)

* Lights, rubbers, and cleaning will be performed during a maintenance visit.

+ If these items get damaged, you can purchase a replacement and I can install as part of a maintenance visit or regular visit.

Parts not on the playfield when sold. (For example, I sold a machine that was missing a post. It turns out that all machines were sold from the factory without the post. Many people have added it to the game. If you want to add it, you may do so yourself.)

New Machine (Pinball, Video Game, etc.) Warranty

Warranty is provided through the manufacturer. We will assist with diagnosing and repairing the machine.

Antique Slot Machine (Mechanical) Warranty

All parts and labor are warranted for six (6) months.

Newer Slot Machines (Electric) Warranty

Warranty Period: One (1) month.

Machine is expected to be placed on a surge protector.

Items Covered:
The following items will be repaired and/or adjusted as appropriate.
Reels
Switches
Motors
Wiring
Jammed Coins
Computer Boards
Battery

Items Not Covered:
Damage from electrical storms
Broken Plastics/Glass
Light bulb replacement
Cleaning

Traffic Signals

All parts (except as noted below) and labor are warranted for six (6) months.

Items Covered:
Wiring

Items Not Covered:
Light Bulbs
Scratches on Paint
Dents in metal
Broken lens covers

Return Policy

Although we will ensure that the game is working 100% and do anything to ensure it works, if you are not happy with the game, it can be returned in the first 3 days. You will lose the delivery fee and an additional $300 restocking fee to cover my time and expense to pick up the machine.